Return & Refund Policy

By placing an order, You confirm that you have read, understood, and accepted the following policies:

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

After we have checked and approved your request return & refund, we will process it and issue a return & refund for the full purchase price (less the shipping cost) to your original form of payment. Return & refund are generally processed within 5-7 business days from the day your refund request is approved. If the customer has done all this and still has not received your return & refund, please get in touch with us at


  • Please do not send your return to the sender's address on your package or on our website. This is not the return address and will affect the processing of your return. You should only send it to the address we provide if your return request is approved.
  • Please make sure you don't include non-Mincino items by accident in your return package. We will not be responsible for sending back those items to you.
  • If your items are eligible to return, ensure that items are unworn, unwashed, undamaged, have the original tags/packaging attached, and have the hygiene sticker intact.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Please note, if an item does not appear on the list above, this doesn’t mean your item is eligible to return. For further inquiries about the product return, contact our Customer Support team at email

PROCESSING TIMELINE: Our return & refund policy must be requested within 15 days from the time of the successful delivery tracking update. If After 15 days from the time of the successful delivery tracking update, unfortunately, we will not be able to process a return or issue a refund.

*In order to initiate a return or refund for your order, you must contact us at and provide us with the following information:

  1. Reality video or image of the received products: We require that you provide us with a real video or image of the product that you received, clearly showing any defects or issues with the product.
  2. Shipping label: We also require that you provide us with the shipping label for your order, which includes the tracking number and shipping information.

Please note that if you do not provide us with both of these items, we will not be able to process your return or refund request.


  • After getting your order, if you have a problem with your order, please contact us to get support. Our customer service will review your request and send out further instructions. Depending on each situation, we will offer an up to refund of the item value/shipping fee/order value.


  • If the product is defective or does not properly function as advertised, it is required to keep a shipping label on the package you received. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us the shipping label and proof of your problem.
  • The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
  • If a mistake is made during the manufacturing, packaging, or delivery process, such as receiving a defective or incorrect item or missing items from your order, we will provide a full refund or offer to resend the affected items.
  • For minor mistakes that do not affect the overall functionality or appearance of the product, we may offer a partial refund based on the specific item's status. Our team will assess the item's condition and determine the appropriate course of action.


If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 15 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.

Kindly noted that for any reports of lost packages, it is essential to submit them together with the Loss of Certificate or official information from the local post office on your package order status.


You can only cancel your order within 24 hours from purchasing time of the same day.

- Cancellations made within 24 hours from purchasing time of the same day will be issued a full refund of order value (without Tip given by customers)


We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us a message/ email


If you run into any issues, feel free to drop us an email at