By placing an order, You confirm that You have read, understood, and accepted the following policies:
We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Our policy lasts 15 days from the arrival date, especially for fragile products. No returns made after 15 days from the delivery date will be accepted.
- Please do not send your return to the sender's address on your package or on our website. This is not the return address and will affect the processing of your return. You should only send it to the address we provide if your return request is approved.
- Please make sure you don't include non-Mincino items by accident in your return package. We will not be responsible for sending back those items to you.
- If your items are eligible to return, ensure that items are unworn, unwashed, undamaged, have the original tags/packaging attached, and have the hygiene sticker intact.
- Most frequently asked about items that cannot be returned or exchanged include personalized products, bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies, pet supplies, and accessories.
Please note, if an item does not appear on the list above, this doesn’t mean your item is eligible to return. For further inquiries about the product return, contact our Customer Service Agent.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team for more information.
Please be informed that you have to pay the return shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
*In order to initiate a return or refund for your order, you must contact us at email@example.com and provide us with the following information:
- Reality video or image of the received products: We require that you provide us with a real video or image of the product that you received, clearly showing any defects or issues with the product.
- Shipping label: We also require that you provide us with the shipping label for your order, which includes the tracking number and shipping information.
Please note that if you do not provide us with both of these items, we will not be able to process your return or refund request.
1. Have a problem with your items
- After getting your order, if you have a problem with your items, please contact us to get support. Our customer service will review your request and send out further instructions. Depending on each situation, we will offer an up to refund of the item value/shipping fee/order value.
2. Damaged/Wrong/Missing Items
- If the product is defective or does not properly function as advertised, it is required to keep a shipping label on the package you received. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us the shipping label and proof of your problem.
- The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
- If a mistake is made during the manufacturing, packaging, or delivery process, such as receiving a defective or incorrect item or missing items from your order, we will provide a full refund or offer to resend the affected items.
- For minor mistakes that do not affect the overall functionality or appearance of the product, we may offer a partial refund based on the specific item's status. Our team will assess the item's condition and determine the appropriate course of action.
Caution: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Note: Our policy may last 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
3. Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 15 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.
Kindly noted that for any reports of lost packages, it is essential to submit them together with the Loss of Certificate or official information from the local post office on your package order status.
4. Cancel the order
You can only cancel your order within 24 hours from purchasing time of the same day.
- Cancellations made within 24 hours from purchasing time of the same day will be issued a full refund of order value (without Tip given by customers)
5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us a message/ email
6. Contact Us
If you run into any issues, feel free to drop us an email at firstname.lastname@example.org